Refund Policy for AZH Consulting Corp

Effective Date: July 01, 2025

AZH Consulting Corp (“we,” “us,” or “our”), a New York-based, DBE, MBE, and WBE certified firm, is committed to providing transparent and fair refund practices for our services, including IT consulting, software development, project management, cost estimation, scheduling, staffing solutions, and quantity takeoff (QTO). This Refund Policy outlines the conditions under which refunds may be requested for services purchased through our website, https://azhconsulting.com/ (the “Website”), or via offline agreements. This policy applies to our target audience, including businesses, contractors, and public agencies (city, state, federal) in industries such as construction, infrastructure, healthcare, and government across the United States. It forms part of our Terms and Conditions and complies with applicable laws, including New York’s General Business Law and federal consumer protection regulations.

1. Purpose and Scope

This Refund Policy establishes the eligibility criteria, timeframes, and procedures for requesting refunds for services purchased from AZH Consulting Corp, particularly for QTO and cost estimation services offered through the Website or offline contracts. It ensures clarity for clients and prospective clients engaging our services via the Website, email, phone, or other channels. This policy supplements our Terms and Conditions, Privacy Policy, Cookie Policy, Data Retention Policy, and Disclaimer and Liability Policy.

2. Refundable Services

We offer paid services, including QTO and cost estimation, which may be purchased directly through the Website or via offline client agreements. Refunds are available under specific conditions, as outlined below. Most services, particularly custom project work such as QTO and estimates, are non-refundable once accepted by the client, except as specified in this policy or required by law.

3. Refund Eligibility and Conditions

Refunds for services purchased through the Website, such as QTO or cost estimation deliverables, may be requested under the following conditions:

• Timeframe: Refund requests must be submitted within one (1) day (24 hours) of receiving the service deliverable (e.g., QTO report, cost estimate) and prior to your usage or acceptance of the deliverable.
• Eligibility Criteria: Refunds are eligible only if the service deliverable has not been used, implemented, or accepted by you. For example, a QTO report or cost estimate that has been downloaded, shared, or incorporated into your project plans is not eligible for a refund.
• Non-Refundable Services: Custom project work, including QTO and cost estimation services, is generally non-refundable once you accept the deliverable or after the 24-hour refund window has expired, unless otherwise agreed in writing or required by applicable law.
• Client Agreements: For services governed by offline client agreements (e.g., IT consulting, staffing solutions), refund terms, if any, are specified in the respective contract. This policy applies only to services purchased directly through the Website unless the offline agreement explicitly references it.

4. Refund Request Process

To request a refund, you must:

• Submit a Request: Contact us via email at contact@azhconsulting.com, clearly stating your request for a refund, the service purchased (e.g., QTO or cost estimation), and the reason for the request. Include relevant details, such as the transaction ID, date of purchase, and date of deliverable receipt.
• Verification: We may require additional information to verify eligibility, such as confirmation that the deliverable has not been used or accepted.
• Processing Time: We will review and respond to refund requests within ten (10) business days. If approved, refunds will be processed to the original payment method within an additional ten (10) business days, subject to third-party payment processor timelines.

5. Non-Refundable Services

The following services are non-refundable, except where required by law or specified in a written client agreement:

• QTO and Cost Estimation: Once accepted by you or after the 24-hour refund window, QTO reports and cost estimates are non-refundable due to their custom nature and the resources expended in their preparation.
• Custom Project Work: Other bespoke services, such as tailored IT consulting, software development, or project management deliverables, are non-refundable once delivered and accepted, as outlined in the applicable client agreement.
• Usage-Based Restrictions: Any service deliverable that has been used, implemented, or incorporated into your operations is ineligible for a refund.

6. Limitation of Liability

As detailed in our Disclaimer and Liability Policy, our liability for any issues related to refundable services is limited to the amount paid for the specific service (e.g., QTO or cost estimation fees). We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services or deliverables, even if we were advised of the possibility of such damages.

7. Governing Law

This Refund Policy is governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution procedures outlined in our Terms and Conditions, including negotiation, mediation, and litigation in New York County, New York courts.

8. Updates to This Policy

We may update this Refund Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on the Website with a revised “Effective Date.” For material changes, we will notify you via email (to contact@azhconsulting.com subscribers) or a prominent notice on the Website, where required by law. We encourage you to review this policy periodically.

9. Contact Us

For questions, concerns, or refund requests regarding this Refund Policy, please contact:

AZH Consulting Corp
80 Broad Street, Suite #530
New York, NY 10004
Email: contact@azhconsulting.com
Phone: +1-516-252-1428

By engaging our services or purchasing through our Website, you acknowledge that you have read, understood, and agree to this Refund Policy.