Senior IT Business Analyst / Systems Requirements Analyst

Client: New York City Department of Transportation (NYC DOT)
Engagement Type: Long-Term Consulting Assignment
Work Location: On-Site – 55 Water Street, 7th Floor, New York, NY
Work Schedule: Monday–Friday | 9:00 AM – 5:00 PM (Maximum 35 hours/week)
Duration: Up to 2 years (with possible extensions)
Positions Available: 1
Start Date: Upon Notice to Proceed

Role Overview

NYC DOT is seeking a Senior IT Business Analyst / Systems Requirements Analyst to support its IT Project Management Office (PMO) in the development and enhancement of large-scale, workflow-driven software applications that support critical transportation and infrastructure operations across New York City.

This role requires a senior, hands-on analyst who can work independently in a highly regulated public-sector environment, collaborate with diverse stakeholders, and produce clear, audit-ready requirements documentation. The systems supported by this role directly impact permitting, inspections, enforcement, asset tracking, and inter-agency coordination.

This is not a junior or UI-only role. Candidates must have demonstrated experience leading requirements for complex operational systems.

Key Responsibilities

Business & Systems Analysis

• Lead end-to-end requirements elicitation for enterprise applications using interviews, workshops, document reviews, and system analysis
• Analyze existing (“as-is”) processes and define optimized future-state (“to-be”) workflows
• Identify system gaps, inefficiencies, risks, and data quality issues
• Translate business and operational needs into clear functional and non-functional requirements
• Distinguish stakeholder requests from true underlying business needs

Workflow-Driven Applications

• Support systems involving:
  • Multi-step approvals
  • Inspections and re-inspections
  • Corrective actions
  • Summons, violations, or enforcement
  • Supervisor review and exception handling
• Document complex workflow logic, business rules, and dependencies
• Ensure requirements align with real-world operational practices

Data Analysis & Reporting

• Analyze large and complex datasets to validate requirements
• Write and interpret SQL queries to confirm data logic and outcomes
• Identify discrepancies between expected and actual system behavior
• Define reporting requirements, dashboards, and KPIs for operational and management use

Documentation & Deliverables

Author, maintain, and own high-quality analysis artifacts, including:

• Business Requirements Documents (BRDs)
• Functional & Non-Functional Requirements
• User Stories and Use Cases
• Process Flow Diagrams (Microsoft Visio)
• Requirements Traceability Matrix (RTM)
• User Roles & Permissions Matrix
• Business Rules and Acceptance Criteria

All documentation must be professional, clear, and audit-ready.

Testing & Implementation Support

• Define acceptance test conditions and test cases
• Support User Acceptance Testing (UAT) planning and execution
• Track issues and defects through resolution
• Validate that delivered solutions meet approved requirements
• Support rollout, training, and change management activities

Stakeholder & Communication Management

• Act as liaison between:
  • DOT operational teams
  • IT and development teams
  • Vendors and system integrators
  • Other City and State agencies
• Facilitate meetings and working sessions
• Resolve conflicting requirements and manage expectations
• Draft clear, professional written communications, including responses to frustrated users

Mandatory Qualifications 

Candidates must meet all of the following:

• 6+ years of experience as an IT Business Analyst or Systems Analyst on enterprise or mission-critical systems
• Proven experience with:
  • Workflow-based applications
  • Requirements elicitation and documentation
  • Business process modeling
• Strong understanding of:
  • Databases and data structures
  • Application development lifecycles
  • System integrations
• Ability to work fully on-site and independently
• Excellent written and verbal communication skills

Preferred Qualifications 

• Experience supporting public-sector or regulated environments
• Strong SQL and data analysis skills
• Experience with large operational or asset-based systems
• Advanced Microsoft Visio proficiency
• Familiarity with Agile, Waterfall, and hybrid SDLC methodologies
• Prior experience with NYC agencies or large municipal systems
• CBAP, SAFe, or similar professional certification

Work Conditions & Important Notes

• On-site work required (no remote or hybrid options)
• Maximum 35 hours per week
• No overtime, paid holidays, vacation, or sick time
• All work products are Work Made for Hire and become the property of the City of New York
• Candidate must comply with NYC DOT security, confidentiality, and operational policies

Who Should Not Apply

• Junior or mid-level Business Analysts
• UI/UX-only or product-owner-only profiles
• Candidates without workflow or data analysis experience
• Candidates seeking remote or flexible schedules
• Candidates unfamiliar with structured, regulated environments

Why This Role Is Valuable

• Direct impact on New York City’s transportation infrastructure
• Work on high-visibility, citywide operational systems
• Long-term stability in a government environment
• Opportunity to collaborate with senior operational and technology leadership